Last updated: 29 October 2026
For help with any order, contact info@coastcams.com. Your purchase is from Neil Salter trading as Coast Cams, 9 Queen Street, Dawlish, EX7 9HB, United Kingdom, even when Printful produces and ships the item.
Changing your mind
You can cancel an online order for our standard products without giving a reason. This includes calendars and our existing print-on-demand designs where you choose a standard size or colour. Printing an item after you order does not, on its own, remove this right. Sale items have the same statutory rights.
Tell us that you wish to cancel no later than 14 days after the day you, or a person you nominate other than the carrier, receives the goods. For multiple goods ordered together and delivered separately, this period runs from receipt of the last item. You can also cancel before delivery.
Email info@coastcams.com or write to Neil Salter trading as Coast Cams, 9 Queen Street, Dawlish, EX7 9HB, United Kingdom, clearly stating that you wish to cancel. Include your name and order number if available so we can find the purchase. You may use the optional form below, but do not have to; any clear cancellation statement is sufficient. Cancellation does not depend on us issuing an authorisation number.
Returning a change-of-mind purchase
Send the goods back within 14 days after telling us you are cancelling. The return address is Neil Salter trading as Coast Cams, 9 Queen Street, Dawlish, EX7 9HB, United Kingdom. Please contact us for practical return guidance, particularly for a large canvas or a mixed order, but this does not delay or restrict your cancellation rights. Do not send goods directly to a Printful facility unless we have specifically arranged this with you.
You pay the direct cost of returning an unwanted item or an item in a size or colour you selected incorrectly. There is no restocking or cancellation fee. Package it securely and keep proof of posting. Please return any packaging where possible, but original packaging is not an absolute condition of your statutory right to cancel.
You may inspect goods as you would in a shop, including trying on clothing. We may make a proportionate deduction for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. This does not affect your rights where the goods are faulty or not as described.
Refunds
For a valid cancellation, we refund the price paid and, when the whole order is cancelled, the cost of our least expensive standard outbound delivery option for that order. If you chose a premium service, we do not have to refund the extra premium. For a partial return, we refund any original standard delivery amount attributable solely to the returned goods.
We refund without undue delay and no later than 14 days after receiving the goods back or receiving evidence that you sent them back, whichever happens first. Where there are no goods to return, we refund within 14 days of being told of the cancellation. Refunds use the original payment method unless you expressly agree otherwise, and we do not charge a refund fee. Your payment provider may need additional processing time before funds appear.
Faulty, damaged, misprinted or incorrect items
Please email info@coastcams.com as soon as you notice a problem. Include the order number, a description and, where possible, clear photographs of the item and relevant packaging. Photographs often let us resolve a problem without asking you to post anything back; please tell us if you cannot provide them.
For Printful merchandise, we investigate the issue with Printful. Where it accepts a production or fulfilment fault, it normally provides a replacement or a refund without requiring a return. We handle calendar problems directly. We remain responsible to you as the seller; a supplier’s decision does not remove your statutory rights or require you to deal with the supplier yourself.
Printful asks us to report damaged, defective or misprinted items within 30 days of delivery, and lost parcels within 30 days of the estimated delivery date. Please contact us promptly to help us meet its claim window. These supplier deadlines are not a limit on your rights against Coast Cams.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a short-term right to reject faulty goods within 30 days of delivery. After that, repair or replacement and, where applicable, a price reduction or final rejection may be available. We cover reasonable return costs where goods are faulty, incorrect or not as described. Contact us before paying for return postage so we can arrange a suitable method.
Changing size or colour
For a change of size or colour, return the original item under the cancellation process and place a new order. We do not offer direct change-of-mind exchanges. If we sent the wrong item, size or colour, the faulty/incorrect-item process applies instead and you will not have to pay to correct our error.
Missing deliveries and separate parcels
Calendars and print-on-demand merchandise arrive separately, and Printful merchandise may also arrive in more than one parcel. If an item is late or missing, contact us with your order details. We will investigate with the carrier or Printful and provide the remedy required by your consumer rights. You do not have to pursue the carrier yourself.
Optional cancellation form
To: Neil Salter trading as Coast Cams, 9 Queen Street, Dawlish, EX7 9HB, United Kingdom; email: info@coastcams.com.
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [describe goods].
Ordered on / received on: [date].
Order number, if available: [number].
Name of consumer(s): [name].
Address of consumer(s): [address].
Signature of consumer(s) (only if sent on paper): [signature].
Date: [date].
Delete whichever wording does not apply.
Nothing in this policy restricts your statutory rights. See our Terms & Conditions for the wider terms of sale.